Manual handling tech support PlayStation

How to handle tech support PlayStation

This mini-guide is written to the first call by the technical support PlayStation (info@sony.ru) Was as informative as possible for her time and clarify the various parts has been minimized.

Here's a list of the most frequent reason for the technical support PlayStation:
= Ban
= Stealing Account / Account activation on the left consoles
= Refund
= Overdue or non-working / damaged promo code
= Game Gone from the list of downloads
= Restore access to the account PSN
= Delete Account
= Change Online ID (PSN ID)
= Exchange bought in PS Store game to another
= Refunds for automatic subscription renewal PS Plus
= Move game / money / achievements (or any other data) from one account to another
= Change country account
= Delete achievements

And so, here are tips for appeals presented in a support Playstation!

Ban
If during authorization you receive a system message "Access to the network using the account / game console is locked or temporarily suspended" means an account or console banned.
The fastest way to find the cause of the lock and its terms will be issued on line technical support by phone 8-800-200-76-67. When handling is necessary to specify:

- Sign-in ID (email address);
- Network ID (PSN ID);
- Date of birth and name that you specified during registration.

Hijacking account or Account activation on the left consoles

When stealing account with changing sign-in ID (e-mail) should be given
+ PSN ID
+ Mail to theft (with her request should be sent if there is access to it)
+ Checks from buying digital content, transaction numbers
+ PSN ID at least 5 friends from a list (if any)
+ Scan / passport photo with name, surname and age corresponding to the data in your account
+ Date of creating an account (as closely as possible)

When stealing account without changing the sign-in ID (email)
It is necessary to recover the password yourself by clicking the link https://account.sonyentertainmentnetwork.com/reg/account/forgot-password!input.action?service-entity=psn or via the 'Forgot your password' game console

Non-authorized activation should be attributed to the account hacking. If the possibility of authorization preserved, ie login password is not changed, then we must first change the password PSN account and mailbox, and ideally change the mail.
Then check the possibility of a general deactivation through the website. If you are already used to write a request to e-mail from an address that is a sign-in ID. Additionally specify the Online ID, date of birth and serial number of the gaming console (consoles, if there are several user).

Repayment
+ PSN ID
+ It is necessary to write to the address tied to your account
+ Attach receipts from purchases of digital content, transaction numbers
+ Specify the reason for the return of funds

Overdue or non-working or damaged promo code
+ PSN ID
+ Scan a photo or promotional code
+ Proof of purchase (payment cards for PSN)

Lost the game from the list of downloads
+ PSN ID
+ Proof of purchase, the transaction number
+ Name of the game

It is necessary to restore access to your account

If you have forgotten your date of birth
+ Scan or photo of the passport (series and number can be hidden)
+ PSN ID
+ The request must be sent to the e-mail address, which is the sign-in ID

If you do not have access to e-mail
+ PSN ID
+ Created Account
+ The serial number of the console (-ley)
+ Scan or photo of the first page of the passport
+ The request must be sent to the email address that will be used as a sign-in ID and that has never been registered in the PSN

You must delete an account
- Send a request to the email address that is a sign-in ID
- Specify the reason for removing the

It is necessary to change the Online ID (PSN ID)
- Change the network ID (Online ID) is not possible for security reasons

It is necessary to exchange purchased in PS Store game to another
- Exchange bought and downloaded game can not be

Refunds for automatic subscription renewal PS Plus
- Return of the auto-renewal is impossible, since the principle of operation of this option is contained in the Terms of Service and License Agreement

Move the game / money / achievements (or any other data) from one account to another
- The transfer of material from one account to another is technically impossible

Change country account
- Change the country after the registration is not possible. To use the services / materials other region is necessary to create a new account

Remove achievements (trophies / prizes)
- The removal of any (or all) of the achievements can not be

P.S. If you want to do something for yourself, or ask visitors Hitovika write in the comments!


Tags: PlayStation. PS3. PS4. PS2. Sony. Instructions
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